What services does the BID provide to residents and businesses?
Neighborhood services provided by the BID include:
- Safety patrols and assistance, 24/7 (South Park I)
- Cleaning services, 7 days a week (South Park I)
- District marketing
- Public space and infrastructure enhancements
- Economic development
- Involvement with relevant policy initiatives
- Liaison between BID property owners and City entities
- Assisting developers and property owners with district issues
South Park Safety Team
What does the Safety Team do?
- 24/7 (South Park I) district patrolling by truck, Segway, bicycle, and foot
- Provides extra support for safety concerns and crime “hot spots”
- Records safety complaints
- Holds regular neighborhood watch meetings
- Attends HOA meetings upon requests
- Performs “Guard Tours,” routine patrols around district checkpoints at regular frequencies
- Coordinates with LA Convention Center, Staples Center and L.A. LIVE to ensure security coverage at events within district
- Coordinates with designated City Neighborhood Prosecutor
- Takes noise readings in cases of noise complaints
- Responds to calls for service
- Makes daily contact with merchants, visitors and residents
- Provides information as a South Park ambassador
- Works with LAPD to ensure the safety of the South Park neighborhood
When do I call the BID team?
For non-emergencies call SPBID at 866-560-9346, then LAPD Non-Emergency number 1-877-ASK-LAPD in order to keep a record of activity occurring in your area.
- Disturbances such as a loud radio or party in the public right away
- Drinking in public
- Property or business disputes involving a landlord, property or business
- Persons sleeping or blocking sidewalks
- Suspect no longer at scene
Who do I call in emergencies?
For all emergencies, call 9-1-1. If able, call the South Park BID Safety Team at 866-560-9346 after you have called 9-1-1.
- Anyone requiring medical attention
- Crimes in progress/crimes of violence
- Domestic violence
- Drug use
- Issues occurring on private property
What are Safety Ambassadors allowed to do?
Safety Ambassadors are available to provide assistance to businesses, residents and the general public with district information, directions, and safety assistance services in the public right of way. receive and report complaints within the district. Safety Ambassadors are not part of any law enforcement agency and do not act on behalf of the City.
Can Safety Ambassadors go on private property?
Safety Ambassadors can only take action in public access areas and cannot take any actions on private property.
What can’t the Safety Team do?
A Safety Ambassador is not a law enforcement officer and cannot perform the duties of one; however, they will assist in any way possible. Safety Ambassadors are only allowed to perform duties in their purview within district boundaries and in the public right of way.
How do I report a safety issue?
Call our 24/7 hour dispatch hotline at 866-560-9346, or submit a service request online.
I feel unsafe walking alone at night. Can the Safety Team help?
For your safety, the SPBID encourages you to take advantage of the free Safe Walk Program. Call the SPBID hotline number 866-560-9346 and an available Safety Ambassador will meet you to safely walk you to your destination within the district.
Most Business Improvement Districts downtown offer a Safe Walk Program. To see a map of the BIDs in the area and their 24/7 hotline numbers, click here.
How do I report a nuisance complaint?
Complaints can be directly reported to LAPD by calling the non-emergency number, 877-ASK-LAPD (877-275-5273).
Can the BID help me protect my bike?
South Park Safety has implemented a Pilot Bike Registry Program with LAPD Central Division, FREE of charge. Stop by the BID anytime with your bike to register your bike or schedule an HOA registration by contacting Johnthon Hunter, Safety Program Manager.
How can I find out about street closures in the district?
South Park Clean Team
What does the Clean Team do?
- Changes all district trash can liners
- Reports of illegal dumping to 311
- Pressure washing (as needed, due to drought)
- Removal of debris from sidewalks
- Removal of graffiti
- Abatement of weeds
- Installation and re-stocking doggie waste bag stations
- Watering of newly planted trees
What can't the Clean Team do?
The SPBID Clean Team does not serve private properties or properties outside the district boundaries without a contractual agreement with the property owner. To view the boundaries please view the map on the About the BID page.
In addition, the Clean Team does not provide services that the City is primarily responsible for or that requires a city permit—unless it is a special project. Examples include bulky item removal, tree trimming and sidewalk repairs.
What hours is the Clean Team available?
The Clean Team is available 7 days a week, from 7AM – 9:30 PM.
How do I report a cleanliness issue?
How do I request graffiti removal?
How do I request pressure washing?
Please note that due to the drought, pressure washing is currently limited to health hazard issues and is a service that is available upon request only.
What is a “mutt mitt” station?
Mutt mitt stations are complimentary pet waste bag stations located around the district. We check them every day but if you notice they are empty, please give us a call at our 24/7 hour hotline: 866-560-9346.
Where are mutt mitt stations located?
To view mutt mitt station locations, see our map.
The BID can also install a new station upon request. The BID will order the station but it will be the responsibility of the entity requesting to maintain the bags and pay for the box.
What do I do with dead/stray animals?
Dead/stray animals should be directly reported to the City via the 311 App or by calling 311. Stray animals can be dropped off at the Los Angeles City North Central Animal Shelter location:
3201 Lacy St.
Los Angeles, CA 90031
To find other shelters or more information, click here or call 888-452-7381.
Who do I call for bulky item pickup?
Pickups should be directly requested to the City via the 311 App or by calling 311. After the request is made, items typically take 5-7 days to get picked up so be sure to call ahead of time.
How do I request tree trimming services?
We do not provide tree trimming services at this time. You can call the City for assistance at 311, request assistance on the 311 app, or submit a service request form to the City.
Can I request sidewalk repairs?
Any property owner can request sidewalk repairs through the City of Los Angeles. It should be noted that the City is considering a new plan to repair sidewalks, which would require commercial property owners to take responsibility. For more information, click here.
In January 2015, the BID eliminated 800 trip hazards across the district through an innovative pilot project. The project was the first of its kind in the City. See more here.
About the BID
What is a Business Improvement District (BID)?
A Business Improvement District (BID) is a formally recognized non-profit organization dedicated to improving the quality of life in a defined region. BIDs vary in the supplemental services they provide, such as public safety, cleanliness, marketing, and capital improvements. The efforts are funded by a special assessment paid by the property owners in the district. A BID is a public/private partnership, which allows governing bodies and property/business owners to unite in a collective effort for the cleanliness, development, and promotion of their commercial district.
Where can I learn more about the Los Angeles City-wide BID program?
How is the BID managed?
There is an elected Board of Directors, comprised of property owners in the district. The Board meets every other month, and has regular public committee meetings.
For more information, visit our Board of Directors page.
What does staff do at the BID?
The staff ensures that all BID Operations are run in accordance to the District Management Plan.
To view the South Park BID staff, click here.
Along with managing daily operations, the SPBID staff is active in providing additional neighborhood support:
- Convenes meetings with stakeholders
- Monitors relevant policy initiatives and issues
- Keeps the neighborhood apprised of relevant issues
- Represents the neighborhood and interests of stakeholders in development and event discussions
- Oversees all South Park BID initiatives and community enhancement projects, including sidewalk repairs, street trees, and public art
- Communicates as a liaison between city officials, developers, businesses, residents and others
- Works with developers to see projects to completion
- Collaborates with property owners and represents brokers to attract appropriate businesses to the neighborhood
- Provides retail tours for commercial vacancies
- Promotes businesses, existing and new
- Spearheads district identity, branding and marketing efforts
- Generates positive publicity for neighborhood efforts
- Digitally advertises district events through robust newsletter and social media efforts
How can I get involved with the South Park BID?
- Sign up for our newsletter to receive meeting notifications. There, you can learn more about our events, meetings, and district happenings.
- Follow the BID on social media.
- Attend a public Board or Committee Meeting.
- There are many opportunities to volunteer in the district or work more closely with the BID. If interested, please email firstname.lastname@example.org.
I am new to the neighborhood. Where should I start?
What are my public transportation options?
Pico Station Stop:
The Pico Station stop is centrally located in South Park, and walking distance from L.A. LIVE, LA Convention Center, STAPLES Center, and much more.
Ride with Metro and you can get to South Park from Culver City, Hollywood, Union Station, Pasadena, and more! The Red, Purple, Gold, and Blue lines, plus hundreds of Metro bus lines, connect people all over Los Angeles County.
For More Information:
Check out Metro’s Trip Planner or call 1-800-COMMUTE (1-800-266-6883), Metro’s toll-free telephone information number for all LA County transit services.
Metro Fare: $1.75 most rides, including up to 2 hours for transfers when using a TAP card. Daily and monthly passes available. For more fare information, click here.
For quick rides throughout Downtown Los Angeles, check out the DASH Buses. Running every 5-12 minutes up to 6:30 PM or 7:00 PM on weekdays. DASH buses have limited hours on weekends.
For More Information:
Call (213) 808-2273 or 511.
DASH Fare: 50 cents per ride, payable by cash, TAP, or DASH Ticket
Dash Routes: For more information on DASH routes, click here.
How do I find out about events and happenings in the District?
How do I sign up for the newsletter, The South Park Post?
Visit the newsletter page.
How do I sign up for meeting notices?
Sign up on the newsletter page.
When are the BIDs public meetings?
The BID holds regular public meetings:
- Board of Directors
- Street Operations (SOBO/EBO Committee)
- District Identity and Marketing (DISI Committee)
- South Park II
- Learn more about these meetings on the Board of Directors page.
Public meeting dates are also posted on our calendar.
Our public meetings are generally held:
Board of Directors
4th Thursday of Even Months at 8:30 AM
1st Wednesday of Even Months at 9:30 AM
2nd Wednesday of Odd Months at 9:00 AM
2nd Wednesday of Even Months at 9:00 AM
Note: Meetings may shift depending on holidays and Board availability. Please double-check our calendar for all meeting dates.
How do I request tables and chairs?
Any stakeholder in South Park can request that the BID set out our tables and chairs as long as the requested location remains within district boundaries. To do so, contact Katie Keifer. Staffing permitted, we will schedule it for your event.
What if I have construction complaints?
The best way to complain about construction is to notify the developer directly. Please visit our Development & Construction page to identify the project and 24/7 hotline number to notify the developer directly. If you cannot find one, or do not get a response, please feel free to contact the BID directly on our 24/7 hour hotline 866-560-9346 or email.
According to the Los Angeles Police Department, allowable construction hours are:
- Monday through Friday between 7:00 AM to 9:00 PM
- Saturdays and National Holidays between 8:00 AM to 6:00 PM
- Sundays, no construction except for residents
What are the regulations regarding construction-related noise?
The regulations regarding construction-related noise prohibit a person, between 9:00 PM and 7:00 AM of the following day, from performing any construction or repair work of any kind. However, there are exceptions to this ordinance contained in three different subsections. For clarification, contact the LAPD Noise Enforcement Team (NET) at 213-996-1250
The Noise Enforcement Team investigates complaints of early trash pick-ups, early deliveries, early construction and music emitting from night clubs.
What are the other colored shirts patrolling the district?
There are several service entities within the South Park District. Each uniform color represents a different entity of service:
Dark Green: South Park BID Safety and Clean Teams
Grey: Metro Security Team
Black: L.A. LIVE Security Team
Navy Blue: Los Angeles Police Department
Purple or Yellow shirts: You are out of the district. Downtown Center District and Fashion District BIDs sport purple and yellow.
The Central Division Community Police Station is located at:
251 E. 6th St.
Los Angeles, CA 90014
Who is my representative?
The South Park District is represented by the following representatives:
- Councilmember José Huizar, Los Angeles City Council District 14
- Councilmember Curren Price, Los Angeles City Council District 9
- Senator Holly Mitchell, California State Senate District 30
- Assemblymember Miguel Santiago, California State Assembly District 53