What services does the BID provide to residents and businesses?
Neighborhood services provided by the BID include:
- Safety patrols and assistance, 24/7 (South Park I)
- Cleaning services, 7 days a week (South Park I)
- District marketing
- Public space and infrastructure enhancements
- Economic development
- Involvement with relevant policy initiatives
- Liaison between BID property owners and City entities
- Assisting developers and property owners with district issues
South Park Safety Team
What does the Safety Team do?
- 24/7 (South Park I) district patrolling by truck, Segway, bicycle, and foot
- Provides extra support for safety concerns and crime “hot spots”
- Records safety complaints
- Holds regular neighborhood watch meetings
- Attends HOA meetings upon requests
- Performs “Guard Tours,” routine patrols around district checkpoints at regular frequencies
- Coordinates with LA Convention Center, Staples Center and L.A. LIVE to ensure security coverage at events within district
- Coordinates with designated City Neighborhood Prosecutor
- Takes noise readings in cases of noise complaints
- Responds to calls for service
- Makes daily contact with merchants, visitors and residents
- Provides information as a South Park ambassador
- Works with LAPD to ensure the safety of the South Park neighborhood
When do I call the BID team?
For non-emergencies call SPBID at 866-560-9346, then LAPD Non-Emergency number 1-877-ASK-LAPD in order to keep a record of activity occurring in your area.
- Disturbances such as a loud radio or party in the public right away
- Drinking in public
- Property or business disputes involving a landlord, property or business
- Persons sleeping or blocking sidewalks
- Suspect no longer at scene
Who do I call in emergencies?
For all emergencies, call 9-1-1. If able, call the South Park BID Safety Team at 866-560-9346 after you have called 9-1-1.
- Anyone requiring medical attention
- Crimes in progress/crimes of violence
- Domestic violence
- Drug use
- Issues occurring on private property
What are Safety Ambassadors allowed to do?
Safety Ambassadors are available to provide assistance to businesses, residents and the general public with district information, directions, and safety assistance services in the public right of way. receive and report complaints within the district. Safety Ambassadors are not part of any law enforcement agency and do not act on behalf of the City.
Can Safety Ambassadors go on private property?
Safety Ambassadors can only take action in public access areas and cannot take any actions on private property.
What can’t the Safety Team do?
A Safety Ambassador is not a law enforcement officer and cannot perform the duties of one; however, they will assist in any way possible. Safety Ambassadors are only allowed to perform duties in their purview within district boundaries and in the public right of way.
How do I report a safety issue?
Call our 24/7 hour dispatch hotline at 866-560-9346, or submit a service request online.
I feel unsafe walking alone at night. Can the Safety Team help?
For your safety, the SPBID encourages you to take advantage of the free Safe Walk Program. Call the SPBID hotline number 866-560-9346 and an available Safety Ambassador will meet you to safely walk you to your destination within the district.
Most Business Improvement Districts downtown offer a Safe Walk Program. To see a map of the BIDs in the area and their 24/7 hotline numbers, click here.
How do I report a nuisance complaint?
Complaints can be directly reported to LAPD by calling the non-emergency number, 877-ASK-LAPD (877-275-5273).
Can the BID help me protect my bike?
South Park Safety has implemented a Pilot Bike Registry Program with LAPD Central Division, FREE of charge. Stop by the BID anytime with your bike to register your bike or schedule an HOA registration by contacting Sergio Urena, Safety Program Manager.
How can I find out about street closures in the district?
How can I find out about filming in the district?
South Park Clean Team
What does the Clean Team do?
- Changes all district trash can liners
- Reports of illegal dumping to 311
- Pressure washing (as needed, due to drought)
- Removal of debris from sidewalks
- Removal of graffiti
- Abatement of weeds
- Installation and re-stocking doggie waste bag stations
- Watering of newly planted trees
What can’t the Clean Team do?
The SPBID Clean Team does not serve private properties or properties outside the district boundaries without a contractual agreement with the property owner. To view the boundaries please view the map on the About the BID page.
In addition, the Clean Team does not provide services that the City is primarily responsible for or that requires a city permit—unless it is a special project. Examples include bulky item removal, tree trimming and sidewalk repairs.
What hours is the Clean Team available?
The Clean Team is available 7 days a week, from 7AM – 9:30 PM.
How do I report a cleanliness issue?
How do I request graffiti removal?
How do I request pressure washing?
Please note that due to the drought, pressure washing is currently limited to health hazard issues and is a service that is available upon request only.
What is a “mutt mitt” station?
Mutt mitt stations are complimentary pet waste bag stations located around the district. We check them every day but if you notice they are empty, please give us a call at our 24/7 hour hotline: 866-560-9346.
Where are mutt mitt stations located?
To view mutt mitt station locations, see our map.
The BID can also install a new station upon request. The BID will order the station but it will be the responsibility of the entity requesting to maintain the bags and pay for the box.
What do I do with dead/stray animals?
Dead/stray animals should be directly reported to the City via the 311 App or by calling 311. Stray animals can be dropped off at the Los Angeles City North Central Animal Shelter location:
3201 Lacy St.
Los Angeles, CA 90031
To find other shelters or more information, click here or call 888-452-7381.
Who do I call for bulky item pickup?
Pickups should be directly requested to the City via the 311 App or by calling 311. After the request is made, items typically take 5-7 days to get picked up so be sure to call ahead of time.
How do I request tree trimming services?
We do not provide tree trimming services at this time. You can call the City for assistance at 311, request assistance on the 311 app, or submit a service request form to the City.
Can I request sidewalk repairs?
Any property owner can request sidewalk repairs through the City of Los Angeles. It should be noted that the City is considering a new plan to repair sidewalks, which would require commercial property owners to take responsibility. For more information, click here.
In January 2015, the BID eliminated 800 trip hazards across the district through an innovative pilot project. The project was the first of its kind in the City. See more here.
About the BID
What is a Business Improvement District (BID)?
A Business Improvement District (BID) is a formally recognized non-profit organization dedicated to improving the quality of life in a defined region. BIDs vary in the supplemental services they provide, such as public safety, cleanliness, marketing, and capital improvements. The efforts are funded by a special assessment paid by the property owners in the district. A BID is a public/private partnership, which allows governing bodies and property/business owners to unite in a collective effort for the cleanliness, development, and promotion of their commercial district.
Where can I learn more about the Los Angeles City-wide BID program?
How is the BID managed?
There is an elected Board of Directors, comprised of property owners in the district. The Board meets every other month, and has regular public committee meetings.
For more information, visit our Board of Directors page.
How can I get involved with the South Park BID?
- Sign up for our newsletter to receive meeting notifications. There, you can learn more about our events, meetings, and district happenings.
- Follow the BID on social media.
- Attend a public Board or Committee Meeting.
- There are many opportunities to volunteer in the district or work more closely with the BID. If interested, please email firstname.lastname@example.org.
What does staff do at the BID?
The staff ensures that all BID Operations are run in accordance to the District Management Plan.
To view the South Park BID staff, click here.
Along with managing daily operations, the SPBID staff is active in providing additional neighborhood support:
- Convenes meetings with stakeholders
- Monitors relevant policy initiatives and issues
- Keeps the neighborhood apprised of relevant issues
- Represents the neighborhood and interests of stakeholders in development and event discussions
- Oversees all South Park BID initiatives and community enhancement projects, including sidewalk repairs, street trees, and public art
- Communicates as a liaison between city officials, developers, businesses, residents and others
- Works with developers to see projects to completion
- Collaborates with property owners and represents brokers to attract appropriate businesses to the neighborhood
- Provides retail tours for commercial vacancies
- Promotes businesses, existing and new
- Spearheads district identity, branding and marketing efforts
- Generates positive publicity for neighborhood efforts
- Digitally advertises district events through robust newsletter and social media efforts
I am new to the neighborhood. Where should I start?
What are my public transportation options?
Pico Station Stop:
The Pico Station stop is centrally located in South Park, and walking distance from L.A. LIVE, LA Convention Center, STAPLES Center, and much more.
Ride with Metro and you can get to South Park from Culver City, Hollywood, Union Station, Pasadena, and more! The Red, Purple, Gold, and Blue lines, plus hundreds of Metro bus lines, connect people all over Los Angeles County.
For More Information:
Check out Metro’s Trip Planner or call 1-800-COMMUTE (1-800-266-6883), Metro’s toll-free telephone information number for all LA County transit services.
Metro Fare: $1.75 most rides, including up to 2 hours for transfers when using a TAP card. Daily and monthly passes available. For more fare information, click here.
For quick rides throughout Downtown Los Angeles, check out the DASH Buses. Running every 5-12 minutes up to 6:30 PM or 7:00 PM on weekdays. DASH buses have limited hours on weekends.
For More Information:
Call (213) 808-2273 or 511.
DASH Fare: 50 cents per ride, payable by cash, TAP, or DASH Ticket
Dash Routes: For more information on DASH routes, click here.
How do I find out about events and happenings in the District?
How do I sign up for the newsletter, The South Park Post?
Visit the newsletter page.
How do I sign up for meeting notices?
Sign up on the newsletter page.
When are the BIDs public meetings?
The BID holds regular public meetings:
- Board of Directors
- Street Operations (SOBO/EBO Committee)
- District Identity and Marketing (DISI Committee)
- South Park II
- Learn more about these meetings on the Board of Directors page.
Public meeting dates are also posted on our calendar.
Our public meetings are generally held:
Board of Directors
4th Thursday of Even Months at 8:30 AM
1st Wednesday of Even Months at 9:30 AM
2nd Wednesday of Odd Months at 9:00 AM
2nd Wednesday of Even Months at 9:00 AM
Note: Meetings may shift depending on holidays and Board availability. Please double-check our calendar for all meeting dates.
What is the South Park kiosk?
The South Park kiosk is a BID-owned mobile piece of equipment that is placed in the district regularly and staffed by a BID Safety Ambassador. Individuals can request the kiosk for their event and advertise on the kiosk. For more information about the kiosk, click here. To advertise with the kiosk, click here.
How do I request the kiosk?
Any stakeholder in South Park can request our staffed mobile kiosk as long as the requested location remains within district boundaries. To do so, fill out the request form here. Staffing permitted, we will schedule it for your event.
How do I request tables and chairs?
Any stakeholder in South Park can request that the BID set out our tables and chairs as long as the requested location remains within district boundaries. To do so, fill out the request form here. Staffing permitted, we will schedule it for your event.
What if I have construction complaints?
The best way to complain about construction is to notify the developer directly. Please visit our Development & Construction page to identify the project and 24/7 hotline number to notify the developer directly. If you cannot find one, or do not get a response, please feel free to contact the BID directly on our 24/7 hour hotline 866-560-9346 or email.
According to the Los Angeles Police Department, allowable construction hours are:
- Monday through Friday between 7:00 AM to 9:00 PM
- Saturdays and National Holidays between 8:00 AM to 6:00 PM
- Sundays, no construction except for residents
What are the regulations regarding construction-related noise?
The regulations regarding construction-related noise prohibit a person, between 9:00 PM and 7:00 AM of the following day, from performing any construction or repair work of any kind. However, there are exceptions to this ordinance contained in three different subsections. For clarification, contact the LAPD Noise Enforcement Team (NET) at 213-996-1250
The Noise Enforcement Team investigates complaints of early trash pick-ups, early deliveries, early construction and music emitting from night clubs.
What are the other colored shirts patrolling the district?
There are several service entities within the South Park District. Each uniform color represents a different entity of service:
Dark Green: South Park BID Safety and Clean Teams
Grey: Metro Security Team
Black: L.A. LIVE Security Team
Navy Blue: Los Angeles Police Department
Purple or Yellow shirts: You are out of the district. Downtown Center District and Fashion District BIDs sport purple and yellow.
The Central Division Community Police Station is located at:
251 E. 6th St.
Los Angeles, CA 90014
Who is my representative?
The South Park District is represented by the following representatives:
- Councilmember José Huizar, Los Angeles City Council District 14
- Councilmember Curren Price, Los Angeles City Council District 9
- Senator Holly Mitchell, California State Senate District 30
- Assemblymember Miguel Santiago, California State Assembly District 53
How do I advertise with the BID?
How can I update my business information/register with the BID?
Update your business information in our directory here. Only South Park businesses will be registered in our directory.
How can the BID help promote my business? (i.e. green carpet events, etc.)
South Park II FAQ
How was South Park II BID (SPII) formed?
In September 2013, a group of local property owners began an effort to establish a Business Improvement District (BID) in an area that lies between the existing South Park and LA Fashion District BIDs (both of which have offered special BID services to property owners for more than a decade). These SPII property owners subsequently identified a slate of services and established a budget. In the summer of 2014, they initiated the formal process with the City of Los Angeles to establish the South Park II BID (SPII). Following City review and approval of their plan/budget, a successful petition campaign to gain the support of even more local property owners, and an official ballot process that resulted in 85% of owners within SPII voting “yes,” SPII was officially established by the Los Angeles City Council on July 29, 2015.
What services can I expect to see in South Park II BID (SPII)?
For the first year, services will be predominantly focused on providing clean and safe services to improve the quality of the streetscape in the SPII area.
More specifically, primary tasks that will be addressed in the first 4 months of service include:
Phase I: January 4 – 31, 2016
- Litter Collection and Removal
- Clearing Storm Drains
- Graffiti – entering work orders documenting large graffiti tags
Phase 2: February 1 – March 4, 2016
- Removal of large graffiti by painting and pressure washing
- Pressure washing bus stops and bus shelters
Phase 3: February 1 – March 4, 2016
- Pan and Broom – collection and removal of litter on sidewalks
- Curb Line – detailed cleaning of all curb lines
- Weed Abatement – spraying and pulling of weeds
- Graffiti Removal – begin the process of removing small graffiti tags from street fixtures and sidewalks
Phase 4: March 4 – 31, 2016
- Graffiti Removal and Reporting
- Pan and Broom
- Weed Abatement
- Detailed Cleaning
What are the service hours in South Park II BID (SPII)?
Services began on January 2, 2016. Service hours in SPII are Monday – Saturday, 7:00 AM – 3:30 PM.
Who provides services for South Park II BID (SPII)?
Clean and Safe services in SPII will be provided by Streetplus, a clean, safe, and friendly provider for BIDs throughout the country. SPII ambassadors are certified and trained to provide both Clean and Safe services. Up-to-date progress reports can be found on the SPII page here.
The South Park Stakeholders Group (SPSG), the managing entity of both the South Park BID (SPBID), which has been in operation for over 10 years, in addition to the recently-formed South Park II BID, is also comprised of a full-time administrative team that offers additional resources to BID property owners including:
- Marketing efforts
- District branding
- Business support
- Economic development initiatives
- Policy advocacy on major topics directly affecting our community
Who is the staff?
The South Park Stakeholders Group (SPSG) is the managing entity for both the South Park Business Improvement District (SPBID) and South Park II Business Improvement District (SPII). Day-to-day operations of SPBID and SPII BID are managed by the SPSG staff. View our staff here.
How can I stay up to date with BID work in South Park II BID (SPII)?
- Attend bi-monthly South Park Stakeholders Group (SPSG) Board of Directors and Committee meetings, open to the public. The schedule, as well as descriptions of each committee, can be accessed here.
- Sign up for our monthly newsletter and Board and Committee meeting notifications on our newsletter page here.
- Attend SPII committee meetings, open to the public, on the 2nd Wednesday of even months at 9:00 AM. Meetings are held in the conference room at 1100 S. Flower St. #3400, Los Angeles, CA 90015. The SPII Committee discusses SPII-specific issues and presents recommendations to the full SPSG Board for approval.
- Follow us on social media to view our progress on special projects in SPII:
- View progress in SPII by visiting the SPII page here.
What is the South Park II BID (SPII) Committee?
The SPII Committee is open to the public and focuses on issues specifically in the SPII District. Decisions regarding SPII issues and budgetary matters will be discussed in the bi-monthly SPII Committee, which will present any recommendations to the full SPSG Board of Directors for approval.
The SPII Committee meets the 2nd Wednesday of even months at 9:00 AM. Meetings are held in the conference room at 1100 S. Flower St. #3400, Los Angeles, CA 90015.
Current SPII Committee Members include:
- Faye Washington, SPII Chair, YWCA Greater Los Angeles (Committee Chair)
- Daniel Taban, JADE Enterprises
- Paul Keller, Mack Urban
- Sonnet Hui, Hazens Group | Jia Yuan USA
- Channing Henry, Alma Development/Proper Hotel
What is the difference between South Park BID (SPBID) and South Park II BID (SPII)?
SPII is a distinct, separate business improvement district bounded roughly by Olympic Blvd, the alley between Main/Broadway, the 10 freeway, and Margo (alley between Grand/Olive). SPII has its own budget and serves a community separate from SPBID, and is governed by a separate Management District Plan.
Services in SPII are 6 days a week from Monday – Saturday, 7:00 AM to 3:30 PM. The South Park Dispatch hotline is 866-560-9346. Ambassadors in SPII will be trained and certified to provide both clean and safe services when they are on-duty.
Like SPBID, SPII will also be managed by the South Park Stakeholders Group (SPSG). SPSG is comprised of proportional representation from SPBID and SPII. Decisions regarding SPII will be discussed in the bi-monthly SPII Committee, which will present any recommendations to the SPSG Board of Directors for approval. SPII Committee Meetings and SPSG Board of Directors meetings are open to the public.
Are the South Park II BID (SPII) and South Park BID (SPBID) budgets the same?
The SPII budget is separate from that of the SPBID. The SPII management plan outlines the budget for BID operations and was approved by the City as well as voters. The management plan details assessment formulas, the BID budget, how the BID will spend money and how much.
All SPII assessments will be spent on activities and services within the SPII boundaries. (SPII funds shall not be utilized in SPBID, nor shall SPBID funds be utilized in SPII).
Why am I receiving a bill from the City of Los Angeles for South Park II BID (SPII)?
Your assessment funds the operations of the SPII, which is detailed in the SPII District Management Plan.
For the first year of operation, the BID assessment is being billed by the City due to a delay in placing the assessments on the tax roll. Starting in 2017, this assessment will appear as a separate line item on your regular property tax bill.
If you want to pay your assessment in installments, please contact Katie Kiefer, Operations Manager by emailing email@example.com.
How are parcels assessed in South Park II (SPII)?
There is an assessment methodology for all properties in SPII. More detail can be found in the SPII District Management Plan.
All identified commercial, industrial and government-owned parcels shall be assessed $0.025 per square foot (SF) of building, $0.04 per square foot (SF) of lot, and $10 per linear foot (LF) of frontage. Each residential condominium shall be assessed at $0.30 per SF of its internal building pad.
Can I pay my South Park II BID (SPII) assessment in installments?
Yes, upon request, assessments may be paid in installments. SPII property owners should have been notified of the option to pay the 2016 assessments in two installments, given that the first installment was received by December 30, 2015 and the second was received by January 5, 2016. Please contact us if further special arrangements are needed, and we will do our best to accommodate your needs.
What increase will be expected in the following years to come?
The SPII Management District Plan allows for a 5% maximum increase each year but increases are not automatic. The nonprofit South Park Stakeholders Group (SPSG) Board of Directors (which is comprised of property owners in the District who would also be impacted) must vote to approve any increase. The SPSG Board of Directors is typically conservative with increases; increases are usually enacted to follow cost of living increases in order to provide the same quality service.
What can South Park II BID (SPII) property owners do about assessment increases?
There are currently 13 individuals on the South Park Stakeholders Group (SPSG) Board of Directors who represent different segments of the area and their interests. SPSG is comprised of proportional representation from SPBID and South Park II BID. Any decisions regarding SPII will be discussed in the bi-monthly SPII Committee, which will present any recommendations to the SPSG Board of Directors for approval. Board meetings are open to the public. Stakeholders in South Park and SPII are encouraged to attend the meetings to voice opinions on whether or not an increase is something you would or would not like to see.
Generally, an increase in assessments is initiated in response to an increase in our costs that we cannot offset through efficiency, or a desire for an increase in services by property owners in the district. Discussions begin in advance to determine if this is something that would be supported by the majority of owners.
Is the South Park II BID (SPII) assessment permanently going to be a part of my property tax roll?
Not necessarily. The assessment lasts for the duration of the BID.
The South Park II BID will only last for 2 years. The BID is up for renewal in 2017 for 2018. If SPII property owners are pleased with BID services, there will be an attempt to renew South Park and South Park II as one Business Improvement District. However, if SPII property owners find that their needs are specific and different from property owners in South Park, SPII property owners may elect to renew SPII separately. If SPII owners are not pleased with the BID services, they can vote “no” when the district seeks to renew.
I think my South Park II BID (SPII) assessment amount is incorrect. What can I do?
The SPII assessment amount is based upon information on file with the Los Angeles County Assessor. Although rare, we do sometimes find that the Assessor’s information is incorrect. We can help you to correct that information and adjust your assessment. Assessments can be verified upon request. Please contact us if you believe your assessment is incorrect. Including your property’s APN/AIN (Assessor’s parcel number) will help expedite your request.
What if I don’t want to be a part of the South Park II BID (SPII)?
A BID goes through an extensive and public process to be formed. The procedure to disestablish a BID is very similar to the process of forming one, including another ballot process in which the majority of area property owners vote to disestablish the BID. A majority vote was required to form SPII; once a BID is formed, all property owners within the District must pay the assessments. There is no “opt-out” provision.
We understand if the BID services did not appeal to you at time of petition or ballot, but regardless of whether you supported the BID or not, we encourage you to participate in our public meetings to voice your needs.
The South Park BID (SPBID) has operated for 10 years, during which we successfully renewed the BID 3 times. Additionally, SPBID was recently awarded an international award for Public Space Improvements by the International Downtown Association, which you can read about on our awards page here. The veteran staff behind SPBID will be bringing similar services to SPII. We take a lot of pride in serving our stakeholders well and hope that we can build a lasting partnership that works for you too.